Our Customer Support Policy and Request Regarding the "Contact Form"

To all our valued Nissin customers, Our customer support department receives a large volume of inquiries every day. Because providing answers requires us to ask about your equipment and settings, perform compatibility checks, conduct verifications, run simulations, and consult among our staff, it often takes time, and we are frequently unable to provide immediate answers to telephone inquiries. Therefore, we have adopted a procedure where we first ask you to fill out our "Inquiry Form" with detailed information regarding your equipment and settings, allowing us to review the matter beforehand before contacting you via email or telephone. When communicating solely by phone, there is a risk of missing important information or causing misunderstandings due to discrepancies in interpretation. This can lead to delays in providing answers, wasting your valuable time and delaying responses to other customers. For the reasons stated above, and in order to provide high-quality support equally to as many people as possible, we have closed our telephone support line and adopted a centralized management system using our "Inquiry Form" to ensure that no necessary details are overlooked. We apologize for any inconvenience this may cause and kindly ask for your understanding regarding our customer support policy and your cooperation in filling out the form.

Nissin Japan Ltd. Customer Support Department April 26, 2019