Before requesting a repair
Before requesting repairs, please try the following steps. Many issues can be resolved just by doing this.
※If you request a repair without having tried resetting or cleaning, and the issue is resolved by us performing these tasks, we will charge a service fee (basic charge) regardless of warranty status.
Table of Contents: Checklist / Troubleshooting by Symptom / Reset Methods by Model / How to Clean the Hot Shoe
Checklist
- Reset: Please try the Reset Method for your model.
- Camera Compatibility: Check the Camera Compatibility Chart for each product to ensure your camera is supported. Please see How to Identify Your Mount to verify that the mount (Canon, Nikon, etc.) is correct.
- Batteries: For rechargeable batteries, please replace them with a full set of the same manufacturer and lot, all fully charged. If you are using alkaline batteries and they are a mix of different brands or lots, please replace them with a new set of the same brand and lot.
- Clean the Hot Shoe and Mounting Foot: Please refer to How to Clean.
- FAQ: Please also check the FAQ and model-specific FAQs.
Troubleshooting by Symptom
Power does not turn on / Pilot lamp does not turn from red to green
- Check that all batteries are inserted in the correct orientation.
- Use rechargeable batteries that were charged at the same time and are from the same brand and lot, or alkaline batteries that were opened at the same time. Rechargeable batteries that have been repeatedly charged and discharged may have variations in degradation, which can lead to abnormal operation.
- Always remove batteries after use. Failure caused by battery leakage will be a paid repair, even if within the warranty period.
Does not fire when shutter is pressed / Enters standby mode on its own
Cleaning the hot shoe contacts and the mounting foot as described in Cleaning may resolve the issue.
Incorrect light output / Too dark when firing / Malfunctions
Performing a reset may resolve the issue.
If the issue persists, please request a Mail-in Repair.
Reset Methods by Model
Resetting will initialize all settings except for pairing information.
| Model | Reset Method |
|---|---|
| Air10s, i60A, MG-X | With the power on, press and hold the pilot lamp for about 5 seconds |
| Air1 | With the power on, press and hold the mode button for about 5 seconds |
| Air R, MG8, MG10 | Settings other than pairing info are not saved, so it resets automatically when turned back on |
| Di700A | With the power on, press and hold the Set button for about 5 seconds |
| i40, i400, i600 | Settings other than manual zoom position and dial-operated items reset automatically when turned back on |
| MF18, MF18 II | Turn on the power, stay in shooting mode, and press and hold the center Set button on the cross-key for about 10 seconds. After resetting, it will be in A (Auto) mode (Video) |
| MG60 | With the power on, press and hold the pilot lamp for about 3 seconds |
| MG80 Pro | With the power on, press and hold the power button for about 5 seconds. The process is complete when the firmware version is displayed |
| MG8000, Di866 MARK II | Turn on the power, and on the flash mode selection screen, select the Setting menu (purple wrench icon). Navigate to the second page using the down arrow, select the Reset item, use the right arrow to change it to Yes, and press the Set button |
How to Clean the Hot Shoe
If the flash suddenly fails to fire, or if photos are dark despite the flash firing, the cause is often not a malfunction, but rather dirt on the hot shoe contacts.
Items needed
- Anhydrous ethanol (disinfecting alcohol is not suitable as it contains water)
- Cotton swabs (fine-tipped baby swabs are recommended)
- Paper for wiping (a clean cloth or tissue paper is also acceptable)
※If anhydrous ethanol is unavailable, you may use a neutral detergent diluted with water to about 1:10, or disinfectant alcohol. Be careful not to use too much, as moisture should not enter the internal components. We do not recommend using contact cleaners as they may damage the materials.
Cleaning the camera side
The camera's hot shoe uses not only the round terminals but also the rails on both sides as an earth (ground) connection. Clean both areas thoroughly.
Apply anhydrous ethanol to paper and wipe the terminals well, and use a cotton swab to clean the grooves of the rails on both sides.
Cleaning the flash side
Following the same procedure, clean the terminals and grooves on both sides of the flash's mounting foot.
※Be careful not to apply too much anhydrous ethanol. If you use tissue paper, blow away any residual fibers.
If cleaning does not resolve the issue, please also try a reset. If the issue remains, please request a Mail-in Repair.