About the warranty
We have summarized the Nissin product warranty details in the table below. Regardless of the type of warranty claim, please contact us before sending your product.
Warranty Overview
| When / What | Resolution | Shipping Fees |
|---|---|---|
| Product Warranty (1 year from new purchase) | ||
| Defect within 1 month of purchase | Free replacement or warranty repair | COD (covered by us) *If contacted in advance |
| Defect within 3 months of purchase | Free warranty repair | COD (covered by us) *If contacted in advance |
| Defect within 1 year of purchase | Free warranty repair | Customer responsibility |
| Defect in a product replaced under warranty | Repair or replacement based on time elapsed since original purchase (Warranty period is 1 year from original purchase date, not the replacement date) | Same as above |
| Repair Warranty (6 months from repair completion date) | ||
| Re-failure of the same part/issue within 6 months of repair completion | Free re-repair | COD (covered by us) if within 1 month of repair; customer responsibility after 1 month |
| Accessories (14 days from purchase) | ||
| Initial defect identified within 14 days of purchase | Free replacement or repair (Defects reported after 14 days are subject to charge) | Guidance provided upon inquiry |
・The product warranty applies to items purchased from Nissin Digital Direct (Head Office, Yahoo! Store, Amazon Store) and authorized Nissin product dealers. Unless otherwise specified, a 1-year manufacturer warranty is included.
・The repair warranty period is 6 months from the date the initial repair was completed (the date processing at our facility was finalized and the product was ready for collection/delivery). Even for the same issue, if different parts are replaced, parts costs will be charged.
・For re-repair requests, please select "[Re-repair] Repair for the same issue within 6 months of the previous repair" on the Repair Request Form. A base fee (4,400 JPY, tax included) applies once the repair item is received and inspection begins.
What are Accessories?
These include light stands, reflector holders, free tilters, etc. They do not come with a 1-year manufacturer warranty (as of May 2025).
- Compact Umbrella CU-90W, CU-90T
- Speedlight Bag SB-01
- Super Light Stand LS-5C-XL, LS-20C, LS-50C, LS-50C-L, LS-55C, LS-65C, LS-65C G2a, LS-65C G2b
- Free Tilter FT-01, FT-02
- Mini Softbox MS-01
- Light Shaping Kit LSK
- Reflector White/Silver 80 RF-80W/S
- Reflector Holder RH-100C, RH-100C-R
If purchased at a retail store (home electronics retailer, online shop, etc.), please prioritize using that store's return/exchange policy.
Required Items for Warranty Claims
Please include documentation confirming the purchase date (receipt, delivery note, screenshot of purchase history, etc.; copies are acceptable) with your product. If not submitted, the warranty will not be applied, and the service will be provided at a cost.
Cases Subject to Charges Even Within Warranty
- Failure due to use not in accordance with the instruction manual
- Failure to provide a warranty card or proof of purchase date
- Failure caused by improper repair, disassembly, modification, or use of non-genuine parts
- Failure or damage due to dropping, impact, or submersion (e.g., broken mounting foot)
- Failure due to battery leakage
- Wear or damage due to heavy/excessive use (e.g., consumption, deformation, or discoloration of light-emitting parts like discharge tubes or Fresnel lenses)
- Failure due to improper storage or maintenance
- Failure due to natural disasters (fire, earthquake, flood, lightning, etc.), pollution, salt damage, or gas damage
- Rental or leased items
- Parallel imports or products purchased outside Japan (all shipping costs are the customer's responsibility)
- Repair warranty: Cases where replaced parts differ from the previous repair, or damage/wear to consumable items
- Accessories: Requests utilizing a retailer's own warranty service (please contact the retailer)
Other
- Warranty applies only within Japan.
- We are not liable for incidental damages caused by the failure (e.g., expenses incurred for a shoot, loss of expected profits from a shoot, etc.).
- Please refer to the Repair Terms and Conditions for general repair policies.
Warranty Policy: Established August 24, 2018; Revised November 18, 2019; Revised August 24, 2026
Retention Period for Repair Parts
The retention period for performance parts for repairs is approximately 5 years after production ends. Please refer to Repairable Models and Periods for the support period for each model.