How to request a mail-in repair

We accept repairs via courier service (we do not accept walk-in repairs). Please proceed through the following four steps.

Estimated repair duration: Minor repairs: approx. 1 month / Standard repairs: approx. 1–2 months
※Depending on the receipt status or nature of the repair, such as around long holidays, it may take longer.

① Fill out the repair request form

Repair (Trade-in) Request Form

• We cannot proceed with repairs without your submission. Please be sure to fill it out.
• To prevent misunderstandings, communication with customers is conducted primarily in writing via email, fax, or postal mail.
• For the Di700A, repairs may not be possible due to a lack of spare parts, even during the support period. Please contact us before submitting your request.
• Clinics using "Omakase Maintenance" should request exchanges via the Omakase Maintenance form.

② Send the repair item

Please send your item via prepaid shipping. You may use any courier service of your choice.

Shipping Address
Yoshida Bldg. 1F, 544-8 Waseda Tsurumaki-cho, Shinjuku-ku, Tokyo 162-0041
Attn: Nissin Japan Logi TEL 03-4455-3057
※This phone number is for shipping purposes only and is not a repair support desk. Please write "Repair Item" or "Trade-in Item" in the remarks column of the shipping label.

• For natural failures within one year of purchase, be sure to enclose a proof of purchase (receipt, screenshot of purchase history, or any document identifying the retailer and date of purchase). If not provided, the repair will be chargeable.
• Natural failures within 3 months of a new purchase will be accepted via payment-on-delivery. Please check the corresponding box on the repair request form. We will refuse to accept shipments sent via payment-on-delivery without prior notice.
• Do not send camera bodies, lenses, batteries, or other accessories. Unless requested by us, we cannot be held responsible for any damage or malfunctions to items enclosed without permission.
• If a battery cannot be removed due to water damage, drops, or leakage, do not ship the item; please consult us separately to prevent accidents during transport.
• Please ensure the item is protected with cushioning material (air cushions, newspaper, etc.). We cannot be held responsible for accidents during transport caused by insufficient packaging.

③ Repair assessment

After receiving the item, we will determine whether it falls under "Warranty Repair," "Basic Function Restoration Repair," "Standard Repair," or "Non-repairable." Please see the Repair Fee Schedule for pricing. If the item cannot be repaired, you may choose to have it returned unrepaired, disposed of by us, or traded in for a new purchase via Trade-in Sales.

④ Payment and return

We will contact you at your registered email address when the item is ready for return.

• Link-based payment via email (credit card only): Please pay via the link in the email. Once payment is confirmed, we will ship the item via our contracted carrier (carrier selection not available). You can obtain a receipt from the email sent after payment is completed.
• Cash on Delivery: We will ship via Yamato Transport "Takkyubin Collect." Please pay by cash, credit card, or e-money upon delivery (please check with the driver for accepted brands).
• In case of no payment required: We will ship via our contracted carrier.

Return shipping is generally covered by us. However, if no functional verification fee is charged, we may ship via payment-on-delivery. A repair statement (compliant with the invoice system) will be enclosed.

Inquiries during the repair process

We do not provide individual updates regarding progress, estimated completion dates, or tracking numbers for free repairs. Please select "Regarding Repair Items (During Repair)" on the inquiry form. It may take several business days to respond if the person in charge is away or if disassembly/investigation is required.

Before applying for a repair, please review our Repair Terms and Conditions and Warranty Information.