Support & Repair
This is the help center for Nissin product repairs, warranties, and inquiries. If you suspect a malfunction, please start by following "1" below.
Before Requesting a Repair
| 1 |
Before requesting a repair Problems can often be fixed by resetting, changing batteries, or cleaning the hot shoe. Click here for model-specific reset methods. |
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| 2 |
About warranties A summary table covering the 1-year product warranty, 6-month repair warranty, and initial defects for accessory products. |
| 3 |
Repair fees and supported models Repair price lists, supported models and service periods, and trade-in pricing. |
| 4 |
How to request a mail-in repair From filling out the repair request form to shipping, payment, and return. |
Estimated repair turnaround: Minor repairs: approx. 1 month / Standard repairs: approx. 1–2 months (Subject to change based on current workload and repair content)
*Walk-in repairs are not accepted.
Repair Process
Repairable Products
- Products eligible for repair: Flash units, Commander units, external power supplies (PS8 only)
- Products eligible for consultation: Light stands, reflector holders, Free Tilters (please consult via our contact form)
- Products for which only accessories/spare parts are sold: Receivers, umbrellas, bags, mini softboxes, light shaping kits, reflectors, etc. (Accessories/Spare Parts)
*As a general rule, products for which production ended more than 5 years ago cannot be repaired (Supported models and service periods).
*Damage due to dropping, battery leakage, or water immersion may be unrepairable depending on the extent. Even if repairable, these are subject to charges even within the warranty period.
Inquiries
- Please also refer to our Frequently Asked Questions and model-specific FAQs.
- Inquiry Form (We generally respond within 1–3 business days)
- For inquiries regarding a product currently being repaired, please use the Inquiry Form (Regarding Repairs).
*Even if you have consulted with us beforehand via the inquiry form, please ensure you submit your official repair request through the "Repair Request Form."
*We do not provide telephone support (Dental clinics and medical institutions may contact us by phone at 03-4455-3057 during weekdays 10:15–12:00, 13:00–16:45).
Instruction Manuals & Firmware
Instruction manuals and firmware update information can be found on each product page.