Purchase FAQ
These are frequently asked questions and answers regarding purchases. You can narrow down the questions you are looking for by using the search box at the top of the page. If your issue is not resolved, please contact us.
List of Questions (5)
- What should I do if I do not have internet access or cannot make an internet purchase due to procedural reasons?
- Can I return (cool off) a product if I find it larger than expected, do not like it, or accidentally bought the wrong compatible model?
- Can I reserve products that are out of stock in the online shop or at retail stores?
- Is the firmware on the products shipped the latest version?
- I would like a receipt for a product purchased from Nissin Digital Direct.
Q. What should I do if I do not have internet access or cannot make an internet purchase due to procedural reasons?
Target models: Purchase FAQ
A. Please purchase at the physical retail stores (our authorized dealers) listed on the "Where to Buy" page.
Q. Can I return (cool off) a product if I find it larger than expected, do not like it, or accidentally bought the wrong compatible model?
Target models: Purchase FAQ
A. The cooling-off regulation does not apply to internet mail-order sales. For our Amazon store, we handle returns according to Amazon's return policy. Please be sure to carefully check compatible models, sizes, etc., before purchasing a product.
Q. Can I reserve products that are out of stock in the online shop or at retail stores?
Target models: Purchase FAQ
A.
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New products before release
- Nissin Digital Direct Amazon Store We do not accept reservations.
- Yodobashi.com You can reserve the product if it is listed on the sales page. (Products not listed cannot be reserved.)
- Authorized dealers Please contact each authorized dealer directly.
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Temporarily out-of-stock products
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Nissin Digital Direct Amazon Store We do not accept reservations.
When we are out of stock, products from resellers (such as parallel imports) may be displayed, so please be sure to verify that the seller is listed as "Nissin Digital Direct." - Yodobashi.com If the item is not marked as "discontinued," you can add it to your cart. However, the delivery date is not guaranteed.
- Authorized dealers Please contact each authorized dealer directly.
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Nissin Digital Direct Amazon Store We do not accept reservations.
Q. Is the firmware on the products shipped the latest version?
Target models: Purchase FAQ
A. Inventory at the Nissin Digital Direct Amazon store always features the latest firmware (excluding products where customers can perform firmware updates themselves, such as the Air10s and MG series).
For in-store inventory, we replace stock sequentially whenever firmware is updated.
For in-store inventory, we replace stock sequentially whenever firmware is updated.
Q. I would like a receipt for a product purchased from Nissin Digital Direct.
Target models: Purchase FAQ
Nissin Digital Direct Amazon Store
- Connect to https://www.amazon.co.jp/ on a PC and log in with the same account used for the order.
- Select "Accounts & Lists" → "Your Account" → "Your Orders."
- Select "View order details" → "Invoice/Receipt" for the relevant order.
- Print the displayed receipt for your records.
Nissin Digital Direct Yahoo Store
- https://shopping.yahoo.co.jp/?sc_e=ytc, then log in with the same account used for the order.
- Select "Order History" → "Order Details."
- Select "Issue Receipt" and print it.
- If the button is not displayed, please request issuance from us. For details, please refer to this link.